UPDATE: 3/25/20 – New Closure Dates: All of Walt Disney World, including hotels and Disney Springs closed.
All hotels at WDW will close on March 20 to allow guests time to make arrangements. Disney Springs to close March 17. Each individual store/restaurant in Disney Springs to make their own decisions (a few have already closed).
Walt Disney World Resort has announced it will temporarily close after Sunday, March 15 out of an abundance of caution for their Cast Members and guests.
This is what we know so far about any of your Disney travel plans that have been affected by the closures. If you booked your vacation with a travel agent, your agent will make all the necessary calls and arrangements for you. Be kind to your agent – Disney travel agents are working hard FOR FREE. They are not going to receive any commissions for trips that cancel.
If calling in to cancel or modify your reservation yourself, be patient since phone lines will be experiencing lengthy waits, and online portals are also glitchy from increased traffic.
The hotels and Disney Springs in Florida will remain open. The hotels in California will be closed, but Downtown Disney will remain open.
Can I get a refund on my ticket?
Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
Florida Resident Discover Disney Tickets may be used through July 31, 2020.
Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded.
How does the closure of Walt Disney World impact annual passes?
Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020.
I have a future stay at a Disney Resort hotel while the park is closed. What does that mean for my vacation?
Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, please contact your travel professional.
Guests with packages booked through the Walt Disney Travel Company may currently reschedule for a “future date in 2020” without having to pay the $50.00 change fee.
What if I want to cancel a Disney Resort hotel reservation after the parks reopen?
We will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.
DINING & OTHER EXPERIENCES
I have a pre-paid dining reservation or experience reservation like Droid Depot during the time when the parks are closed. Will I receive a refund?
Yes. All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020.
What happens to dining reservations that required a credit card at the time of booking?
Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.
Disney Cruise Line is joining with Disney Parks around the world and temporarily suspending operations due to the Coronavirus (COVID-19) pandemic through the end of March.