In honor of Father’s Day, I wanted to share one of my favorite memories from our Disney vacations, which coincidentally occurred on Father’s Day last year. I am traditionally the bigger Disney fan out of the two of us, but the magical customer service my husband received at Disney’s Grand Floridian Resort & Spa was so over the top, he is a true Disney convert now.
I love food. I dream about the food and snacks at the Walt Disney World Resort. My husband, on the other hand, does not. He eats to stay alive, and that’s about it. Ice cream is his jam. When we went to Disney Social Media Moms Celebration in Disneyland, they served a dish called “Totchos” at an event. My husband went crazy! He not only ate his, but if others at our table had one they didn’t want, he ate theirs, too. It was a tiny bit embarrassing, but I let it slide, because usually he’s cool. He still talked about those totchos when we got home.
So I decided to try to surprise my husband with some totchos. I tried researching everywhere to see if any place in Disneyland or Walt Disney World served these and came up short. I decided to wait to speak to a cast member when I arrived and try my luck. I spoke with one of the marvelous concierge cast members, Robin, and basically had that picture above and a picture of totchos. She said she would talk to the chefs to see if this was something they could do and get back to me.
After some emailing back and forth, I talked to Robin on the phone. She asked me how important the nacho sauce was, because they did not have any at the Grand Floridian. I giggled, because why would a swanky hotel like the Grand have nacho sauce? Real cheese for foodies! It was then I remembered that not only is ice cream my husband’s jam, but so is nacho cheese. I told her it was kind of important. She said they would try to send a food runner to another resort for the nacho sauce, and if they couldn’t get it, the chefs would make it from scratch.
Whaaaaa?? They would take the time to send someone to go get nacho cheese, because my husband likes nacho cheese or else make it from scratch? For one guest? For my husband? He is no celebrity, not famous, not a politician. I mean if he was Boyz II Men, alright, get them some nacho cheese. But he’s just a dad to 5 little girls. We agreed on a time that the totchos would be delivered to the Royal Palm Club and hung up.
On Father’s Day, my family went about our usual Disney shenanigans. Dressed in a ‘Galaxy’s Best Dad’ t-shirt (thanks Star Wars Weekends), Gaston was not impressed that our daughters admired their daddy more than him.
At the appointed time we headed back to the Grand Floridian, and I told my husband I needed a snack. So we head up to the lounge and then I saw Robin and my eyes started to water.
Here she comes with a BIG bowl of totchos, balloons, and a card. The surprised look on my husband’s face was priceless. I could literally see his mouth watering. It’s the same look I get when I see Butterfinger cupcakes from Starring Rolls at Disney’s Hollywood Studios or Nutella and Fruit Waffle Sandwiches at Sleepy Hollow in the Magic Kingdom. But I digress.
I mean sour cream, too! This is just too much. I thanked Robin profusely, but she just had a big smile on her face. She told me how excited the chefs and the kitchen staff were to make something new and that the kitchen smelled so good. And I knew she was sincere.
This is why I love visiting Walt Disney World so much. The cast members. People ask me all the time why I visit so often. Because each Guest is special. I am special, my husband is special, my children are special, and they make us feel special. All this fuss for one Guest. They made us feel like the only Guests. They made my husband feel like the BEST, most important dad to 5 little girls. The cast members are the magic. And that’s why we’ll keep going back.
Happy Father’s Day! May you all have a totchos-filled day!