The good and the bad: 99% good but one bad that made me sit up and yell “Are you kidding me?” I will start with all of the good. I was initially hesitant to stay at Disney’s Coronado Springs Resort. I was hesitant not because I had heard anything negative about the resort, but because it is a convention center. I had a fear that the resort may be over-run with convention attendees and over-crowded. But, since I am working toward staying at each Walt Disney World Resort® at least once I decided it was a good time to give it a try. My only prior experience with Coronado Springs was attending last year’s Princess Half Marathon Health and Fitness Expo with my daughter – I was only in the area of the huge ball rooms and meeting rooms so really did not know what to expect from the “resort” portion.
Disney’s Coronado Springs has a Spanish/Mexican theme. The word that immediately came to mind when I arrived is “festive”. Everything is done in bright colors and tile and gives off a very warm feeling.
I was pleasantly surprised when I arrived. In typical Disney fashion, I was greeted warmly when I stepped off of the Magical Express bus. A small, but somewhat attractive fountain stood directly inside the doors. The registration area, as well as the concierge area, is large with more than enough stations operating to accommodate check-ins. I had not done an on-line check in so I was prepared to wait in line. To my surprise I was taken immediately and had absolutely no wait to do my check-in.The young girl working the station I approached was new and in training but had a supervisor standing beside her at all times to make sure I (the guest) was not inconvenienced if she had a problem. I am a firm believer in always working with trainees – even when I go for lab or blood work at the doctor – how else will they learn their new jobs if they are not given the opportunity to train with real people. Because of this I am usually extremely patient when it comes to trainees. There was no need for me to be patient – she did a great job with little prompting from her supervisor.
I was asked if I would like bell services to take me to my room via golf cart which I declined. After several hours of travel, I was looking forward to a walk and I also feel this is a good way to become familiar with a new resort. I had no problem finding my room based on the directions I was given at check-in and although many say Coronado Springs is a large resort, I was able to walk to my room in a matter of five minutes. A very scenic walk, through extremely well manicured gardens, over a wooden bridge and there I was!
My first impression on entering my room – very nicely furnished but very small. Small enough that I thought I would definitely not want to stay in that room with 4 people. There is a dressing area with vanity sink with sliding doors that you can close between the sleeping area and the dressing area for privacy – this just makes the room appear that much smaller. Next to the dressing area is the bathroom with toilet and tub/shower. The bathroom is also very, very small. My only complaint regarding the room was the size. Everything else was clean – with some minor dated appearance to the furniture (scratches that really could use some repair).
Since the resort is large, one of my worries was the bus transportation to the parks. I did not experience one problem. There are 4 bus stops located around the resort and each seems to be in easy walking distance to several buildings. I was fortunate to have a stop within a 2 minute walk from my room. I never experienced over crowding on the bus at any time.
I was really impressed by the size of the gift shop offered at Coronado Springs. They offered everything and anything you could think of in the line of gifts and souvenirs, as well as some grab and go food items.
The resort offers several spots to eat – the Maya Grill (unique/themed dining), Cafe Rix, Pepper Market and Siestas Cantina (all 3 are quick service), 3 lounges, food delivery to your room and snack bars at each pool. Because of my busy schedule, I was only able to try 2 of the food spots. The day of check-in, while waiting for the rest of my group to arrive, I tried the Pepper Market – which I loved. The atmosphere and service was great! It is large enough that even at peak lunch hour, it did not feel crowded, there was no long wait for food or for service. The variety offered is great. There is something for everyone. I actually had a kid’s meal – burger and fries with a small soft drink. This kids meal sized burger is larger than most kid’s meal choices and was the perfect size for me and for $5.99 I had a great lunch! I enjoyed breakfast at Cafe Rix several times. My favorite sort of quick service – it opens early! They are open by 6 a.m. They have a small but adequate menu of hot breakfast foods and cereals and fresh danish (the cheese danish is spectacular!). The egg and cheese with your choice of breakfast meat on a roll also delicious! They also offer quick service lunch and dinner – again the menu is small but adequate. No complaints what so ever about the food, and the prices are reasonable. But now here comes the bad!
Once you purchase your food at Cafe Rix you can either enjoy sitting outside where there are several tables with umbrellas, take your food away with you to your room, or sit in a very small (6 tables) area that connects to the cafe on one side and to one of the lounges on the other side. Each day that I visited Cafe Rix, this area was not crowded, something I thought strange considering the size of Coronado Springs Resort and considering there are only about 6 tables. On check-out morning, with time to waste before Magical Express, I moved to this area to sit and enjoy my breakfast. This area is filthy! Not just somebody didn’t wipe the tables this morning filthy but this place hasn’t been cleaned properly in a very long time filthy! The seat of the booth that runs along one wall is extremely worn making it look almost as if it hasn’t been cared for in years – not a problem in itself if the area is clean – but here are some pictures – you be the judge!
Every single table in this area was dirty. Every single surface in this area is dirty. I think I was most shocked because the rest of the resort is clean. I’m not sure why no one bothers to clean this little alcove of seating.
Overall, I have a good impression of Coronado Springs Resort. Everything was wonderful except for that one area (which sort of makes me question if there are other areas in the resort that I didn’t visit that may have the same problem. Would I go back or recommend Coronado Springs – yes. Service was excellent, food was good. Rooms, although small, were nice (good use some updating but still nice).